Returns Policy

If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract (other than for personalised or other products which we have specified as non-returnable such as earrings) and receive a refund from us. You must inform us in writing at 70 Promenade, Cheltenham, GL50 1NA or by email at info@beards.co.uk if you wish to cancel within seven working days, starting on the day after the Product(s) are delivered to you.

If you choose to cancel then you must return the Product(s) to us at your cost and risk and we advise you to ensure the Product(s) are adequately insured during the return journey, or you may take the Product to our Cheltenham or London store, after informing us in writing that you intend to do so.

In addition to your right to cancel above, Products are accepted for exchange if returned to our Cheltenham retail location, in a saleable condition within 14 days of delivery, accompanied by your delivery note. Such return is at your cost and risk and we advise you to ensure the Product(s) are adequately insured during the return journey. You must ensure that you take reasonable care of the Product(s).

Where you paid for Products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.

All refunds will be made within 30 working days either:

• (where Products have not been delivered to you at the delivery address you have requested within 30 days of your Order) of our confirmation by email to you that your Order has been cancelled; or
• (where Products have been delivered to you) of our receipt of the Products you have returned to us.