Request a Repair

Using this form will create an order for a package to be delivered to you within 2 working days. Once you receive this package you can use it to return the goods to us for an estimate to repair.

Please photograph the watches/jewellery inside the package before sealing it and email the images to service@beards.co.uk.

We use CCTV to record the parcels being unsealed at our  post room, it will then be booked onto our system and you will receive an email receipt describing your goods along with photographs available on our online platform.

You must return the goods via Royal Mail Special Delivery with Maximum insurance option chosen of £2500. We will have prepaid this for you.

This can be done at any Royal Mail Post Office.

Once booked in you will

  • Receive an Initial Estimate to Repair

  • You can then choose to have it returned at no cost or have the work carried out

  • Goods will then be passed to the workshops or returned to you 

  • Once in the workshops we will confirm the estimate. If its the same as the initial estimate we will carry out the work in the advised lead time. If additional work is needed we will let you know before carrying out any work. If you decline the estimate at this stage a handling and estimate charge will stand of £35. You can then have your goods returned to you at this point.

  • If you proceed the new estimate then we will carry on with the work for you

  • Once complete we will advise you and organise return of your goods in a similar manner to it being received (photographed before sealing etc)

  • You can enjoy wearing your creation again with a 12 month warranty on the work we have carried out. (If you have received an estimate where multiple options are available and one of those options cannot be warrantied due to additional work being needed we will advise you)

Our Jewellery workshop is one of the best in the country. Our designers, Master Setter, Goldsmiths have years of experience and we don't take shortcuts. The work carried out will be to the highest standard. We can source replacement stones, re model, re design and rebuild almost anything in house. Any work carried out will be warrantied for 12 months. In some cases, where a piece of jewellery was not created by us initially, we will advise rebuilding work will be needed to provide a warranty (this normally applies to jewellery bought overseas due to high porosity/poor craftsmanship/lack of metal/poor design). Yu can of course ask us to carry out the work without the rebuild and therefore without the warranty.

We will always provide evidence of why something needs rebuilding so you are assured we are always working with your best interests at heart.

 

Beards Watch workshops also work to the highest standards and are authorised to service the following watch brands in house by the manufacturers

  • Cartier
  • Omega 
  • Longines
  • Tag Heuer
  • Mont Blanc
  • IWC 
  • Gucci

We are able to service most watches in house but if we cant we will return it to the manufacturer for repair and manage the repair for you. Where this is necessary we will advise you 

 

 

 

 

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