A product says 'Enquiry Form' and I can't add it to my basket. Why is that?
Some of our products are limited quantities and can take slightly longer to deliver. We can place orders for out of stock items as special orders. Before we take a payment we like to make sure we can get the item to you in a reasonable time frame. Please get in touch with us and we'll get back to you as quickly as possible with the delivery time. Please note, delivery times provided by brands are subject to change at any time due to materials and supply.
I don't know what size ring I need. How can I find out?
We have an easy to understand ring size guide that can be found here - Ring Size Guide
I want to buy a gift and have it sent straight to my friend, will they receive an invoice?
At the checkout stage, please notify us to remove the invoice in the "notes" box
I have ordered a watch from you, it is in stock with other retailers, why is it taking so long for my special order to arrive?
Unfortunately, items being in stock at other retailers does not guarantee the watch is available to us in a timely manner. We try our best to provide an accurate delivery date provided by our brands, please be aware that we can only source what is available to us at the timelines provided by our brands.
Where can you deliver to?
Almost everywhere in the world. UK delivery is next day as standard. International takes around 3 days, depending on which country the item is going to.
My country isn't listed at your checkout, can you still deliver to me?
Usually, yes. If your country isn't listed when you go to the checkout please get in touch with us and we will let you know if we can deliver to you.
Can you deliver to my work address?
Yes, but please be aware that sometimes we run additional security checks on an address that is different to your billing address.
International orders must be delivered to your billing address.
If I place a pre-order or special order with a lead time, can you guarantee the price at the time of ordering?
No, the chargable amount is the RRP when we receive delivery of the item on special order, this will be advised by the agent assisting your special order. Price increases can be issued by our stocked brands at short notice.
How much does it cost to post to me?
UK orders below £100 cost £8.00 postage. Orders over £100 are valid for free express delivery (1-2 working days). International delivery varies based on cost and location. Please contact us for international shipping prices.
What postage method do you use?
UK deliveries are by Royal Mail and DHL, International deliveries are handled by DHL. You will need to sign for the item to receive it.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, American Express, MasterCard, Maestro and JCB cards.
Do you offer interest-free finance?
Yes, we offer 0% finance on all our products provided the loan amount is over £350 Please have a look at our finance guide for full information. We currently do not offer finance in conjunction with promotional codes.
What kind of guarantee do I get with my watch?
All watches bought from us come with a full 2-year international manufacturer's warranty. Some brands such as Omega offer a 3, 4, or 5-year warranty on some of their models. This will be written in the product description if this is the case. The warranty starts usually on the day we dispatch the watch to you for delivery.
Are you authorised to sell all of your products?
Yes, we are authorised retailers for each of the brands we display. This means every item we sell is 100% brand new and will come with a branded box (and paperwork where applicable e.g. for watches), as well as a full manufacturer's warranty. Every product is supplied to us directly from the manufacturer and we do not purchase any products in any other way.