Online Returns

If your order from Beards Jewellers isn’t 100% right, just let us know. We’re here to make things easy. Refunds can be requested within 14 days from the date of despatch, and exchanges within 30 days.

If you decide to exchange an item after the 14-day refund period, please note that refunds are not available on those exchanged goods unless the product is faulty. Bespoke pieces, personalised items, and gift cards are non-returnable, except in the rare case of faulty or incorrectly supplied goods. Your statutory rights remain unaffected.

Please ensure all items are unworn, unaltered, and returned in their original packaging, with all tags and protective film intact. Items adjusted or altered by third parties are not eligible for refund or exchange.

HOW TO RETURN YOUR ITEM

You can return items directly to Beards Jewellers, Cheltenham, within 14 days for a full refund or exchange.

If returning by post within the UK:

  1. Contact our team within 14 days of delivery to arrange your return.
  2. Safely repackage the item in its original box.
  3. Post to:

Beards Jewellers

70 Promenade

Cheltenham

Gloucestershire

GL50 1NA

We recommend using a tracked and insured service, such as Royal Mail Special Delivery, to protect your item in transit. Customers are responsible for return postage unless the item is faulty.

Refunds are processed promptly, usually within 14 days of receiving your returned item. Undamaged and correctly returned goods will be refunded to your original payment method.

Important Notes & Exceptions

  • Due to hygiene reasons, earrings cannot be returned unless faulty.
  • Bespoke, personalised, or engraved items are non-returnable unless defective.
  • All tags, film protection, and packaging must remain intact.
  • Items altered by a third party are ineligible for refund or exchange.

Faulty Goods

Under the Consumer Rights Act 2015, you have the right to reject faulty goods within 30 days of receipt for a full refund. If an item arrives damaged or is not as described, please contact us immediately on 01242 516238 or use our live chat.

You will not be charged for postage when returning a faulty item. If we request the item’s return, the full cost of postage will be refunded. Please note, this promise does not cover damage caused by neglect, misuse, or accident.

In-Store Returns

Please note these terms are only applicable for website purchases. For in-store policies please contact the store directly.

Beards Jewellers Gift Wrap for returns and refund policy Cheltenham

Hassle Free Returns

Need more clarity? You might find your answer below

Frequently Asked Questions

What is Beards Jewellers’ refund period?

Refunds can be requested within 14 days from the date of despatch. Items must be unworn, unaltered, and returned in their original packaging with all tags and film protection intact, and accompanied by proof of purchase.

How long do I have to exchange an item?

You can request an exchange within 30 days of despatch. If you exchange your item outside the 14-day refund window, please note that refunds are not available on those exchanged items unless they are faulty.

Which items can’t be returned?

For hygiene reasons, earrings cannot be returned unless faulty. Bespoke, personalised, or engraved items, as well as gift cards, are non-returnable unless the product is faulty or incorrectly supplied.

How do I return my item by post?

Contact our team within 14 days of delivery to arrange your return. Carefully repackage your item and send it using a tracked and insured service (we recommend Royal Mail Special Delivery) to:

Beards Jewellers
70 Promenade
Cheltenham
Gloucestershire
GL50 1NA

Please note that customers are responsible for postage costs unless the item is faulty or not as described.

Can I return an item in-store?

Yes — items can be returned directly to our Cheltenham boutique within 14 days for a refund or exchange, provided they meet the return conditions.

How long does it take to process a refund?

We aim to process refunds promptly and always within 14 days of receiving your return or notification (as applicable). Refunds are issued to the original payment method for items that are undamaged and correctly returned.

What are my rights if an item is faulty?

Under the Consumer Rights Act 2015, you have up to 30 days from receiving your goods to request a full refund if they are faulty, unfit for purpose, or not as described. We cover return postage costs for any faulty or incorrectly supplied items.

How can I contact Beards about a return?

You can reach our team on 01242 516238 or via our live chat. We’ll guide you through your return or exchange and help you find a quick resolution.

What should I do if my item has been altered?

If an item has been resized, engraved, or otherwise altered by a third party, we unfortunately cannot offer a refund or exchange, as it is no longer in its original condition.

Do you offer free returns?

We do not currently offer free returns. Customers are responsible for postage charges and insurance unless the item is faulty.

Keep Shopping

View all