If you have ordered an item from us and it isn't 100% right, just let us know. Refunds can be requested within 14 days of the date of despatch and exchanged within 30 days from the date of despatch. If you choose to exchange your item outside of our 14-day refund policy, a refund will not be offered for the exchanged item unless the product is faulty. Please note that this excludes bespoke items made to your requirements, personalised items, and gift cards, except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected.

We ask that the item is in any original packaging, unworn, unaltered, with any accessories, and accompanied by proof of purchase. Please note all product tags and film protection must not be removed. Please note that if an item has been altered or adjusted by a third party, we will not be able to offer a refund or exchange.

We offer two options for returning your purchase to us.

Returns

Items can be returned direct to Beards Jewellers within 14 days for a full refund or exchange. To return your item by post from within the U.K. please follow the steps below. 

1. Contact our team and let us know that you wish to return the item within 14 days of delivery.
2. Safely wrap and package the item back into the delivery box.
3. Post back to the following address with a tracked service and insurance that covers the full amount of your item.
   
   Please address your return package to:

Beards
70 Promenade
Cheltenham
Gloucestershire
GL50 1NA

Please note:

We do not offer a free returns policy. The customer is required to pay return postage charges.

Insurance for returning items is strongly recommended as the customer is fully responsible for the item until it reaches Beards Jewellers.

We recommend that you send the goods back to Beards by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

We will endeavour to process your refund as quickly as possible and in any case within 14 days of receipt of notification. Undamaged and correctly returned items will be credited using the original payment method. In the unlikely event that you receive a faulty or incorrect item, please contact us immediately on 01242 516238 or use our live chat feature and we will rectify the situation.

Terms & Conditions

Beards Jewellers cannot accept returns of earrings. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to Beards Jewellers, we ask that the item is in any original packaging, unworn, unaltered, with any accessories, and accompanied by proof of purchase.
Please note all product tags and film protection must not be removed.

Please note that if an item has been altered or adjusted by a third party, we will not be able to offer a refund or exchange.

For Faulty Goods

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

Our returns promise does not apply to faults or damages caused by neglect, misuse, or accident.